1. CAN I GET DELIVERY ANYWHERE IN THE AUSTRALIA?

Answer:  Yes... simply send us an enquiry via our online message section on our homepage and we’ll get back to you with pricing and delivery details asap.

2. HOW LONG DO I HAVE TO WAIT FOR DELIVERY ONCE I COMPLETE MY ORDER?

Answer:  Depending on your location, please allow 7 - 10 days for delivery of your pizza or catering bags.

3. IS IT POSSIBLE TO HAVE MY DELIVERY BAGS CUSTOM BRANDED?

Answer:  Yes. Custom branded pizza and take-away food delivery bags may be ordered subject to a minimum order quantity (MOQ) of 200 bags.

4. ARE YOUR DELIVERY BAGS GUARANTEED?

Answer:  Yes, our range of pizza delivery and take-away food delivery bags are guaranteed against any manufacturing faults or defects.... please see below for our warranty details.

5. ARE YOUR HEAT PADS GUARANTEED?

Answer:  Yes… our Heat Pad product is guaranteed for 12 months against any manufacturing faults or defects.

6. DOES FIRST PACK SELL AND SHIP THEIR PRODUCTS TO OTHER COUNTRIES?

Answer:  Yes… we sell and ship our products to many countries around the world. Just send us an enquiry via the online message section on our homepage and we’ll get back to you with all the details - no matter where you are located.

7. I ALREADY HAVE DELIVERY BAGS BUT MY CUSTOMERS COMPLAIN THAT FOOD ISN’T ARRIVING HOT ENOUGH... CAN YOU HELP?

Answer:  Absolutely!... Our Heat Pad product will do the job! Even though Heat Pad is specially designed to fit in First Pack delivery bags, Heat Pad will usually also fit into any of your existing bags and get your food to your customers hotter! You’ll get no more complaints... just compliments!

8. I NOTICED YOU HAVE A PRODUCT CALLED ‘HEAT BAG’...WHAT’S THAT BAG ALL ABOUT?

Answer:  Heat Bag is a revolutionary new thermal bag home delivery heating system enabling the user or pizza store operator to transport pizzas, or any hot food, to its customers at hot temperatures up to approx. 85°C. Heat Bags Lithium-ion smart battery technology will keep heat bag continually hot for up to 4 hours straight without any need to re-charge First Pack’s special Power Pack.

9. I AM A DISTRIBUTOR AND WOULD LIKE TO REPRESENT YOUR PRODUCTS IN MY REGION.

Answer:  If you would like to become an approved distributor of First Pack Group products just send us a message via our enquiries form.